Glossary - V

VDCA

Voice and Data Call Association. Also see AVD, DSVD and SVD.

Voice Processing

General term used to include voice messaging, IVR, audiotext and the general storage, compression, synthesis and recognition of speech.

Verbatim Script

A complete word for word sales dialogue designed for call centre agents to follow through the entire call without deviating from the format, content or style.

VPU

Voice Processing Unit. Collective term for IVR unit, Voice Messaging System, Fax Messaging System and Audiotext System.

VRU

Voice Response Units (see IVR).