Oman telecom officials visit contact centre
(Ajman | By A Staff Reporter | 09/07/2002)

Collaboration between telecommunications providers in the Gulf aimed at providing customers with better service took a further step forward with the visit of a high level delegation from Oman Telecommunications Co to Etisalat's state-of-the-art Contact Centre in Ajman.

The delegation from Oman was headed by Saleh bin Hamoud bin Ali Al Housaini, Manager of Retail Business and Customer Care Department.

During the two-day visit, the Omani delegates familiarised themselves with the latest in call centre technology, customer communications and directory inquiry services.

"This visit comes as part of the ongoing collaboration between Etisalat and Oman Telecommuni-cations in sharing the experience and the new developed systems between the two entities," said Al Housaini.

"This visit is proving to be very productive and useful. The systems and technology used here are very advanced and impressive."

For his part Mohammed Bamakhrama, General Manager of the Contact Centre, while expressing full support to the visitors, noted: "Regional cooperation in the telecommunications industry is essential if we want to stay up to date with this fast growing technology sector."

He pointed out such regional cooperation will not only maintain the UAE's position as the region's hub in the telecommunications sector, but also benefit the entire region."

The Contact Centre manages all Etisalat's non face-to-face interactions with its customers inside and outside the UAE, providing 24-hour customer contact services over multiple communications media in a secure environment. This includes directory enquiries as well as toll free help-lines, fault reporting and tracking and other customer queries.

Etisalat's Contact Centre is the leading centre of its kind in the Middle East and Africa in terms of both the size of its operations and its use of advanced technology.